Covid-19 update | All five plants are open and we are following state government regulations. Capacity may become limited in NSW as LGA restrictions require.
We are proud of the long-standing, trusted supply partnerships we have with our clients. Our Account Managers are the face of our business and each client has a dedicated Account Manager who works across every aspect of their labelling needs.
Our team work hard to build a deep understanding of each client’s labelling needs. We work collaboratively with our clients and have many points of interaction within their business.
Our Account Managers are supported by our Customer Action Team (CATeam). The CATeam are an important link to our internal departments, ensuring orders, artwork and jobs run smoothly through our processes.
Our Account Management team are well supported via our Technical and Innovation team. We work collaboratively across multiple departments within our business to develop solutions, implement initiatives and provide gold star service.
Our in-house laboratory is unrivalled and supports our technical efforts in screening and developing new solutions for our clients.
We have a large team of professional, friendly people dedicated to seamlessly supplying our clients with labels. Excellent customer service is the responsibility of everyone, not just our Account Managers and Customer Action Team.
We have label experts across:
A big part of excellent customer service is getting the labels to our customer on time and in specification. Our quality management systems are designed to ensure we make excellent quality, hassle free labels consistently. We measure our DIFOT (Delivery In Full On Time) performance daily and provide regular reports to our clients.
We are all about making labels that meet our client’s needs. Nothing is too big or small, with digital being ideal for short runs and flexo to efficiently print long runs. We have three flexible service offerings for ordering your labels; make to order, make to hold and make to stock.
A big part of our relationship management is regularly reviewing and improving performance. CERM, our Manufacturing Information System, is our leading edge, label-specific software that offers integrated workflows and easy access to data for ease of doing business.
This enables us to provide a comprehensive range of reporting to our clients. Our team have expertise in solving label challenges and implementing improvements for our clients. We regularly develop and implement improvement initiatives and innovations with our clients.